Privacy

What we do with your information

In short: we use what you tell us to arrange and carry out your plumbing job, and nothing else. Last updated October 2026.

If you call or text us

We’ll have your phone number, and whatever you tell us about the job. We use it to arrange and carry out the work, and to contact you about it.

Calls to and from 587-333-8530 are recorded by our phone service, Quo. You’ll hear a short message saying so when the call starts. Quo may also make a written transcript, and your texts are stored there too. We use recordings to get the details of your job right and to check the service we give.

If you use one of our request forms

Our website’s and our ads pages’ request forms send us your name, phone number and what you tell us about the problem.

They’re delivered to our email inbox (hello@callcopperline.ca) by a form service called Web3Forms (web3forms.com). Web3Forms also keeps a copy of each request, with your device’s IP address and browser type, for up to one year, then deletes it. We use your request only to arrange your plumbing visit.

We don’t sell it, share it for marketing, or add you to any mailing list. There is no account to create and no password involved. If you’d rather not use a form at all, just call or text 587-333-8530 instead.

The plumber who does your job

Copperline arranges the job, and a licensed plumber carries it out, either for Copperline or for a partner company with your consent. To do that we pass that plumber your name, phone number, address and description of the problem — the things they need to turn up at the right door and bring the right parts. Apart from the services named on this page, that is the only company we share your details with, and we share them for no other reason.

Advertising

Only our ads pages, the pages you reach from one of our Google ads, use Google Tag Manager to load Google’s advertising tag. The rest of this website doesn’t load it. It tells us when someone taps a call button or sends a request after arriving from one of our ads, so we know whether the advertising is working. It doesn’t receive your name, phone number or anything else you type into our forms, and it isn’t connected to anything you tell us on the phone.

To do this, on the ads pages it stores a few small items in your browser: a cookie called _gcl_au that lasts 90 days, a matching entry in your browser’s storage, and, if you arrived by clicking one of our ads, a cookie called _gcl_aw that remembers that click. You can block or clear cookies in your browser settings, and the call buttons and forms will still work.

If you call us from our ads page, your call may be connected through a Google forwarding number. Google then records the call’s start time, its length, whether it connected and, for calls over 15 seconds, your phone number. Google doesn’t record what is said; our own phone service records the call as described above.

What this website does not do

• No Google Analytics or other visitor statistics.
• No remarketing and no ad personalisation — the tag counts calls and requests, and is not used to follow you around with our ads.
• No advertising pixels or trackers on this website. Our ads pages use only Google’s tag described above.
• The fonts are served from this website, not from Google.
• We don’t build a profile of you or sell anything about you.

Who else handles your information

• Cloudflare runs this website. It sees your device’s IP address and basic details of each request, to deliver pages and block attacks.
• Google receives the advertising signals described above, and the call details for calls made through a Google forwarding number. Tapping our Google reviews link also takes you to Google.
• Web3Forms delivers form requests and keeps a copy for up to one year.
• Quo carries our calls and texts and stores the recordings.
• A partner plumbing company, only if it handles your job and only with your consent.

Nothing else about your visit leaves this site.

Information stored outside Canada

Some of these services store or handle information outside Canada: Web3Forms on servers in the United States (the company is based in India), Quo in the United States, Google in the United States and other countries, and Cloudflare on its worldwide network. While it’s there, it may be available to courts and authorities in those countries. To ask how these services handle your information, or to get this in writing, contact our Privacy Officer (below).

How long we keep it

Web3Forms deletes its copy of a request after one year. We keep request emails, call recordings, texts and job records for as long as we need them to run the business and meet our record-keeping obligations. If you’d like us to delete what we hold about you, ask us.

Asking us about your information

Questions about privacy go to our Privacy Officer: email hello@callcopperline.ca or text 587-333-8530. You can ask, in writing, to see what we hold about you, or to have it corrected or deleted. We’ll reply within 45 days.

If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).